HP Envy 5020 Printer

HP Envy 5020 Printer Features

HP Envy 5020 is a wireless multi-functional printer that comes with great features, and some of them are:

  • Print, Scan, Copy, and Fax
  • Mobile printing solution: AirPrint, ePrint, Mopria Print Service
  • Connection options: Wireless, USB, and Wi-Fi Direct
  • Auto Duplex
  • 35-page ADF
  • Compatible with smartphones, PCs, Tablets, and laptops
  • Suitable for homes 
  • Excellent print speed and quality

HP Envy 5020 Printer Setup

If you’re going to set up the HP Envy 5020 printer for the first time, then begin with unpacking. After unpacking the printer completely, load paper and install the ink cartridges into the printer. Align the printer, and finally, install the printer software on your computer to finish the setup.

Five easy & simple steps to unpack and set up your HP Envy 5020 printer 

HP Envy 5020 Printer Installation

Printer driver installation over a wireless or USB connection

  • If you wish to install the HP printer on your computer over a wireless network, first connect both the devices to the same network. 
  • After completing the connection process, run the printer driver file on your computer.
  • Choose the connection type, the driver, and the printer correctly when prompted during the driver installation.
  • Similarly, if your connection type is USB, run the printer driver on your computer and connect your printer to the computer using a USB cable when prompted.
  • Finally, print a test page to check whether the setup is done correctly. 

Printing a test page (Windows)

  • Open the Devices and Printers window on your Windows computer.
  • Select and right-click on your HP printer.
  • Click Properties > General > Print Test Page.
  • Now, a pop-up dialog box with the message A test page has been sent to your printer will appear on the screen.

HP Envy 5020 Driver Download

  • Go to the official support page of the HP Envy 5020 printer.
  • Usually, your current OS type will be auto-detected by the page. 
  • However, if necessary, choose the desired OS type from the drop-down menu.
  • Select the driver that you want from the list.
  • Click Download > Agree to EULA.

HP Envy 5020 Wireless Setup

Wi-Fi setup using the Wireless Setup Wizard

  • This is a traditional and easy method to connect your HP printer over a wireless network.


  • Initially, gather the credentials (SSID and password) of the network that you wish to use for the wireless setup.
  • Next, ensure that the wireless router that you’re using is turned on and ready for setup.
  • Download the HP printer driver from the official support page of the printer.
  • Place your printer, computer, and the router close to each other.

Setting up your printer over a wireless network

  • Begin with enabling the Wi-Fi function on your printer. To do so, tap the Wi-Fi icon on your printer’s home screen.
  • Now, select the Settings option followed by Wireless Setup Wizard.
  • As soon as you select the Wireless Setup Wizard option, the printer will start to search for the networks that are available within its range.
  • From the available networks, select your network and type its password.
  • In case your network’s SSID is not listed, then type it manually.
  • Once your HP Envy 5020 printer is connected to the selected Wi-Fi network, connect the computer to the same network.
  • Finally, install the printer driver to complete the Wi-Fi setup.

HP Envy 5020 USB Setup

The USB setup process is the same for both the Windows and Mac operating systems.

  • If you have already installed your printer on your computer over a wireless network, then remove it, and follow the below instructions to perform the USB setup.
  • Run the HP Envy 5020 printer driver file on your computer.
  • Reach the Select your connection type screen by following the prompts displayed on the screen.
  • Choose the USB Connection option.
  • Connect your printer directly to the computer using a USB cable.
  • Complete the rest of the USB setup process by following the instructions displayed on the installation screen.

HP Envy 5020 Printer Troubleshooting

The troubleshooting process may vary based on the error types. However, there are some basic troubleshooting instructions that help you to fix most HP printer issues.

  • Restarting the printer
    • When you encounter an issue or error for the first time, restart the printer. A simple restart can resolve issues related to connectivity, printer software, etc. 
    • In case the restart process doesn’t resolve your printer issue, then try to understand the cause of it and perform the troubleshooting instructions to fix it. 
    • If you’re encountering the issue when performing the print or scan operation from your Windows computer, then use the HP Print and Scan Doctor tool to identify the cause of the issue and fix it. 
  • Install the correct printer driver
    • Installation of wrong or incompatible printer drivers may also cause issues while using the printer. Install the latest version of the HP Envy 5020 printer driver on your computer.
    • If the solutions didn’t fix the issue, then restore the printer settings to default.
  • Restoring the printer settings to factory defaults   
    • Tap the Setup icon on your printer’s home screen.
    • Select Tools > Restore Factory Defaults.
    • Restore the printer settings by following the on-screen instructions.

Click the Call or Call Us button provided on this page to get technical support in resolving your HP Envy 5020 printer issues. 

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